What our Customers say...


My family suffered the complete loss of our finished basement due to a sewage backup. Everything had to be removed, remediated, reconstructed and replaced. The whole team at SERVPRO Rio Rancho was communicative, professional, and responsive throughout the several-month process. Joel Lopez is a one-man army who showed up every day, on-time, and rebuilt our entire basement with fantastic workmanship. Truly, our home is in better shape now than before the flood. I highly recommend this team.

Wes was our technician, and he and his teammates were awesome! He was always professional, on time, and did a great job. We were very pleased with SERVPRO.

The professional quality and overall concern for cleaning up our water situation was exemplified by the work of Wes and Jared from SERVPRO of Rio Rancho. The entire team did a great job but wanted to specifically mention those two employees for their efforts.

Bethany was AMAZING! She is a fabulous communicator and truly couldn’t have been nicer or more efficient. We were facing nearly 1,000sq ft of sewage flooded basement and Bethany eased my anxiety about getting it dealt with which was invaluable.

We’ve also had spectacular experiences with the office manager Michelle. The project manager Anthony was incredibly patient with what I imagine were tedious questions.

I, unfortunately, am unsure of the name of the gentleman doing our rebuild but he is also amazing and is unbelievably fast while doing beautiful work.

"JJ Jaramillo and Joe Garza were amazing. They showed up when promised and were very efficient in the cleaning process. I could not have asked for more professional and courteous service from these gentlemen."

I have been very impressed with their knowledge and work ethic.

David Flores' team is excellent

There have been several young men here- all have been polite and knowledgeable about the process. We appreciate them, their kindness, patience, and thorough understanding of our concerns.

Lance was very courteous to me both Monday Evening and tonight.

Great job! Very helpful and professional and considerate of our situation.

I really enjoyed having Brittany Here. She's wonderful and very professional. She is very efficient.

Crew was Awesome! Thank You!

The amount of things the staff had to pack and remove from this house was staggering. I could not believe how quickly and efficiently everyone worked to get the job done. Everyone was Fantastic!! And Brittany managed it all perfectly!

Very nice, Very professional people. Each one I've Spoken to could not have been nicer!

Very nice people to work with!

It was a job well done! Very pleased.

Jeremy and Angelo managed their crew professionally which helped get the cleaning job done sooner than I had anticipated. Their attention to detail and organization got my repair facility back in action without added complications or delays. Very Satisfied. Thanks to everyone involved!

Chris Lucero and his crew went above and beyond in their efforts to complete the job in a timely manner and to placate a difficult tenant. I truly appreciate them!

No recommendations, SERVPRO were professional, courteous and knew what they were doing! I would gladly recommend them. It was refreshing to see the crew in a strong work ethic!

Brittany was an excellent crew chief, very efficient & professional!

They were able to complete job to my satisfaction and went the extra mile to complete job, well appreciated!

These guys are great! Recommended today to building owner!

Amazing young men. Will refer!

The staff was very professional and did a great job drying everything out. Also, was helpful explaining the entire process

The crew were prompt, courteous and attentive to my concerns.

We are more than satisfied with the overall project executed by your company and we are very happy to be back in our house as we were. We thank you and your crews sincerely for a great job.


We greatly appreciate the cooperation and understanding of Allstate Insurance company and SERVPRO for their prompt actions on this disaster


Our whole neighborhood was impressed by your scheduling work in a very very professional manner and the completed project.


Job well done!


The crew was great!

Professional service.

Wonderful service. Very pleased with response.

You guys did an amazing job of cleaning up the mess from our plumbing leak!

I was very impressed with the professionalism and thoroughness that your technicians provided to help us clean up our house.

We experienced a kitchen fire that left a terrible odor in the house. Your fire team came in and made it all disappear, including the smell! Great Job SERVPRO !

Thanks so much for coming into our home and putting all the pieces back into place. Your staff was exceptional to work with.

Very professional, Extremely! 

Thank you so much for my kitchen floor being replaced! your men did an awesome job! I am so happy - Thank you... Thank you for your whole company all your people who took such good care of me and my things from start to finish. I have been thanking God for all of you. I truly felt taken care of, and things were handled so carefully. You are truly blessed to have such a great group of people working for and with you! Thank you. 

Staff was very professional and polite. I would recommed SERVPRO to any of my friends and family. 

All the guys that worked with us were fantastic. They kept us informed at every step and answered all our questions until we fully understood. Justin, Brandon and Angelo and all the others guys could not have been more professional and helpful. 

I was very impressed with the SERVPRO team on their work and dedication to service. 

The Crew Chief and his crew (Danny and Justin) were proficient in their task at hand! Great crew! 

You are a great company and did excellent work A+! 

They did an outstanding job for us. Very good company! 

Great service, polite, knowledgeable and thorough!

Awesome crew! Thank you. 

I would definitley recommend them to anyone. They did a great job and were very friendly. 

Professional in all ways. Considering all, it was a pleasure to have them in my home. 

Very satisfied-Thanks! 

The job was well done! 

We were very pleased with the job they did. 

Professional and personable!

Well done job! Thank you all-great crew. 

Great work. Did not interfere with customers. 

A good experience with SERVPRO under the circumstances. Thank You 

Continue your good performance and keep up the great work! 

I had to go to 3 companies before you came in to help for over a day and half. Thank you for coming through for us. 

You guys have a great team going! Well done!! Absolutely AMAZING customer service! 

Just wanted to let you know that Justin and his team saved the day for my wife and I. After we had a rain/hail storm damage our roof and it soaked the living room. You guys saved the day! 

I know what happened what a bit of a freak storm, but I do wish the crew was sent out sooner. Justin and his crew were crew great! 

Good guys, professional and personable!

The office as wellas the crew was very curteous and helpful the entire time they were here. 

These guys are great! Thank You!