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Plan ahead with SERVPRO Rio Rancho, Sandoval County & South Albuquerque

9/27/2022 (Permalink)

Two employees in rain boots standing in water Contact us today - 505.891.2345

Plan Ahead for Water Damage

The best time to plan for an emergency is before you have one. This is especially important for your business to return to operating safely for your customers and employees. Sign up online to create your Emergency Ready Plan or contact your local SERVPRO, so that when disaster strikes, you’ll be ready.

The SERVPRO® Emergency Ready Plan Advantage

When disaster strikes your business, having a plan in place ahead of time for what you will do can make all the difference in whether your business survives the event. The majority of businesses that come out stronger on the other side of an emergency are the ones that pre-planned for one. That’s where SERVPRO’s Emergency Ready Plan (ERP) can help give you, your employees and customers peace of mind. You can trust that whatever might happen to disrupt daily business will only be temporary. With our Emergency Ready Plan, your business will be able to minimize interruption because you’ll know what to do and what to expect if any-sized disaster strikes. This is important to timely mitigation and can help minimize how water and fire damage can affect your business.

TWO disasters in one night - SERVPRO of Rio Rancho/Sandoval County & South Albuquerque is here

9/27/2022 (Permalink)

Cieling Sprinkler going off after fire happened Two disasters in one night - Not good!

SERVPRO of Rio Rancho/Sandoval County and South Albuquerque is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – 505-891-2345

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Rio Rancho/Sandoval County and South Albuquerque has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Rio Rancho/Sandoval County and South Albuquerque

SERVPRO of Rio Rancho/Sandoval County and South Albuquerque specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Rio Rancho/Sandoval County & South Albuquerque here for you during a storm

9/27/2022 (Permalink)

Storm in background with SERVPRO phone number in the center We are here for you when a storm hits!

"Severe Storm

1. Try to remain calm.

2. Seek shelter in a sturdy building away from windows, exterior doors, and walls.

3. Do not use elevators.


1. Try to remain calm.

2. Seek shelter away from windows.

3. Do not use elevators.


1. Seek shelter in a sturdy campus building.

2. Avoid elevated places and isolated trees.

3. Keep your head and body as low to the ground as possible.

4. Minimize contact with the ground.

5. Find shelter as quickly as possible.

Information to Know

  • Location of interior corridors
  • Evacuation routes/procedures
  • Shelter-in-place procedures"

SERVPRO of South Albuquerque (505) 345-4700...Here to help!

Storm Season on ALB - Stay ready when a power outage occurs

9/27/2022 (Permalink)

Power outage words in front of damage power lines and caution signs Be Ready!

Power Outages 

"Power outages can occur because of multiple reasons: utility blackouts or severe weather such as thunder and lightning storms, snow and ice storms, or strong winds. Whatever the reason, power outages can affect thousands – even millions – of people over an extended period of time.

In preparation for a power outage or any emergency, every household should have a disaster supply kit that contains key items such as non-perishable food, drinking water, a battery-operated radio or television, a land-line telephone or cell phone, and an emergency contact list of relatives or friends. To view checklists for home emergency preparedness kits, click here.

Extended power outages during extremely hot or extremely cold weather are serious concerns for individuals with special needs or for those who rely on life support devices requiring electricity, such as respirators or ventilators.

By law, utility companies are required to maintain and update their lists, annually, of customers who rely on life support devices. People with these medical concerns need to register with their utility company or complete an application to get on their lists. Written verification from the customer’s physician may also need to be included. People with medical concerns should contact their utility companies for details.

However, there is no guarantee that customers with medical needs will have their power restored immediately. People who rely on medical equipment need to be extra prepared. Their emergency preparedness kit should include a list of places to go until power is restored, additional oxygen tanks, and if possible, a backup generator as an alternate power source.

SERVPRO of Rio Rancho/Sandoval Country & South Albuquerque Sponsors APS Superintendent Cup

9/27/2022 (Permalink)

Our team standing in front of a SERVPRO tent for a charity event SERVPRO Sponsorship for APS Superintendent Cup

Our favorite thing is stepping out of the office for the day to catch up with all of you - Did you get a chance to chat with us at the APS Superintendent's Cup Golf Tournament?

This annual event is one we cherish and hold dear to us as it helps to raise money to fund innovative and enhanced learning opportunities to help APS students reach their full potential.

????Better future for our kiddos, friends and ABQ families!

The APS Education Foundation supports a number of programs and initiatives at Albuquerque Public Schools. These include the Horizon Classroom Grant Program, which provides $1500 to $5000 classroom grants to schools, the Achieve Grant Program, which provides funds for extracurricular clubs and activities and other school-wide grant programs. The APS Education Foundation organizes the Superintendent's Cup, recognizes top high school artists at the annual A is for Art event and recognizes top seniors through the Selfless Seniors program.

Our funding streams will be focused with the Foundation raising money on behalf of four major efforts- Literacy, Fine Arts, Middle School and High School activities and Classroom Mini-Grants. These four initiatives are crucial to giving kids a chance to be better prepared, more well-rounded and more likely to stay in school and graduate.

SERVPRO of Rio Rancho/Sandoval County & South Albuquerque Commercial Water Damage

9/13/2022 (Permalink)

Servpro logo over a splash lash of water Commercial Water Damage

If you have recently become a victim of commercial water damage in Rio Rancho and Sandoval County, you may be wondering what you can do to mitigate your damages. There is a critical period in which certain actions must be taken to preserve as much of your property as possible and to decrease any health risks when water damage has occurred in a commercial space.

Preparing a Space for Water Damage Restoration
Before you enter your commercial space or any flooded building, you will need to make sure the electrical power to the structure is shut off. You should also be aware that during a flooding event, small animals or reptiles tend to seek shelter inside of buildings. Be prepared to deal with the discovery of wild animals in your space.

Protect yourself from entering any flooded building by wearing an organic vapor respirator. You can purchase these at any local paint and building supply stores. You also want to have rubber gloves, protective clothing, and eye protection. The first thing you should do is ventilate the affected areas by opening the windows and placing fans where possible.

Unfortunately, there likely will be items that you need to throw away. Any items that are porous and have absorbed contaminated floodwater cannot be restored. If your commercial space has drywall, mattresses, pillows, box springs, particle board, carpets or carpet pads, these will need to be discarded if they have become saturated. However, there is good news: If you have clothing or household fabrics that can be machine-washed, you may be able to salvage them. Use your washing machine to clean these items with a 10-minute soak at the minimum in hot water with detergent. The soap and normal wash should remove most of the contamination and any staining that is present.

Be aware that your commercial space will need a thorough professional inspection, cleaning and possibly restructuring. Water damaged walls and installations must be removed and repaired, and pockets of saturation should be exposed for drying and sanitizing. Always remember that mold growth could take a few days to appear as it thrives in a moist environment with organic-type materials such as paper or particle board and in temperatures that range between 60 and 86 degrees Fahrenheit. Keep good airflow throughout the interior environment, and maintain moderate temperatures to decrease the risk of any mold growth. It is also important that you let your space dry out before any rebuilding occurs.

Services You Can Count On in Rio Rancho and Sandoval County. You can depend on SERVPRO to provide reasonable prices for Rio Rancho and Sandoval County commercial water damage and other services in the area. Our restoration services include cleanup after water damage, fire damage, and storm damage. We also assist with mold remediation, and we're qualified to provide cleaning and building services. Our trained and certified IICRC technicians are available 24 hours a day, seven days a week to begin your restoration. Whether you require cleanup after commercial water damage or simply need a carpet cleaning, call us at (505) 891-2345.

SERVPRO of Rio Rancho/Sandoval County & South Albuquerque Commercial & Residential Carpet Cleaning

9/13/2022 (Permalink)

SERVPRO employee cleaning carpets Water extractions & Carpet cleanings

The following was copied directly from:

“What steps should I take to maintain carpet in a high-traffic area on a daily basis, and to deal with spills and stains?

· It's a good idea to keep sand, grit and grass clippings off walkways outside entries to prevent inward tracking of these abrasive soils.

· Purchase a properly sized entry mat, the bigger the better. There must be room for at least two steps to sufficiently wipe soil from feet before encountering the installed carpet. A carpet with a nylon face and vinyl back is best for moisture and oils absorption, combined with the resiliency necessary to collect a quantity of particle soil. The IICRC suggests a rental mat, since that guarantees frequent maintenance. Place entry mats on hard surfaces rather than on carpet where they can trap moisture or cause plasticizer migration.

· Vacuum, vacuum, vacuum daily, especially after major events. The sooner you collect soils from the surface, the easier it is to remove them. For most carpet, you should use an upright vacuum with brush agitation, unless your canister vacuum is particularly well designed. The wider the head, the more efficient.

· Typically, deep cleaning should be accomplished on at least a semi-annual basis, with no more than two entry and high-traffic area "rinse" cleanings between the deep cleaning. This is dependent on traffic and daily maintenance as well. At a minimum, some attention should be given to primary entry areas on a quarterly basis.

· If spots are treated immediately, most will respond with plain warm water and very little mild detergent added.

· Use high-efficiency double-lined poly-fiber collection bags. This reduces periodic maintenance such as dusting of furniture, heating, ventilation and air conditioning (HVAC) filter exchange.

· Make sure the HVAC system is slightly positively pressurized as well, which means that air is going out when doors are opened, rather than being sucked in. Proper air exchange rates can be calibrated according to ASHRAE regulations for the building with a trained HVAC contractor.

· Ensure proper air filtration through the HVAC System. High-efficiency pleated filters, rather than inexpensive fiberglass filters, are recommended.”

 SERVPRO of Rio Rancho and Sandoval County (505) 891-2345...Here to help!

Is your restaurant up to cleaning standards? Let SERVPRO of Rio Rancho and Sandoval County help!

9/13/2022 (Permalink)

Kitchen equipment behind SERVPRO logo Get SERVPRO ready!

A new season has just arrived here in Rio Rancho, and it offers an opportunity to refresh your restaurant. Winter months normally mean windows stay shut, and dirt and grime from boots and heavy shoes gets tracked onto the floor. Similar to how people look forward to spring cleaning at home, you can do the same for your restaurant. SERVPRO of Rio Rancho / Sandoval County offers plenty of services that can help your business start the season fresh!

Clean Your Air Ducts and HVAC

Your air ducts and HVAC unit work hard throughout the winter to keep your customers and employees warm. The ventilation system should be properly cleaned in the spring to make sure the air quality in your restaurant is not poor. If it has not been serviced for some time, your air could be circulating dust, pollen, odors and dirt and debris. Our technicians and equipment can clean out your system and make sure everyone breathes easier in the new season.

Kitchen Cleaning

SERVPRO of South Albuquerque offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. Checking the hoods in the kitchen is usually a twice a year job, so what better time to start than for spring cleaning. Cleaning the pilot lights (if it is gas) is also a good idea. Just make sure to follow manufacturer’s instructions. Empty and sanitize the ice machine, and wipe down walls, ceilings and dry storage areas. SERVPRO of Rio Rancho / Sandoval County offers great commercial cleaning options as well, so give us a call if there are items you want professionals to fix.

Rugs and Carpets

If your restaurant uses rugs or carpet, springtime is a great time to freshen them as well. If the furniture in your restaurant does not often move, tracks from normal foot traffic can start to wear down your rugs or carpets. When they become matted, these items also hold in an abundance of dust and debris that is carried in on shoes. A proper cleaning will get rid of the smells and the dust! The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

SERVPRO of Rio Rancho / Sandoval Countyis only a phone call away if you need a professional to help freshen up your restaurant for spring. Get in contact today!

If you would like more information on hiring a restaurant cleaning team Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Oh no, Roof Damage ??

8/31/2022 (Permalink)

Hail on a shingle roof Homeowners Fight against storms

Storm damage experiences to watch outfor!!!

Roof damage can be a significant cost for homeowners and businesses and one that can be avoided with vigilant and routine inspections. While many people are likely aware of the potential for damage after a storm, they may not be as aware of the threat a hail storm poses to their roof. Hail comes in a variety of sizes and weights, and these ice balls can do lasting damage to your roof if not mitigated early.

1. Shingles

The most apparent signs of hail damage to your roof are broken or missing shingles. Hail stones can either create small divots in a shingle, or they can completely fracture and even break a shingle free of the roof altogether.

2. Underlayment

While missing shingles are not significant causes of roof damage, torn or missing underlayment can be. When a shingle is broken or missing, it can lead to the exposure or wearing away of the underlayment. Tattered or damaged underlayment can lead to water damaged sheathing.

3. Sheathing

Sheathing is the wood boards that cover over your attic joist. These boards are your last line of defense against the outside. If your shingles and underlayment are damaged, then your sheathing is exposed to rain and other elements. Depending on the size of hail, it can severely damage your sheathing through both impact and melting.

4. Insulation and Attic

When the roof barrier is compromised, it leaves insulation and your attic space potential exposed. This exposure can lead to moisture buildup and possibly mold development. If you are experiencing this level of damage, you may want to call a disaster restoration specialist in the area.

Hail storms can cause significant roof damage. Routine inspections of your property’s roofline should protect you from any obvious issues like missing shingles. However, you may want to seek assistance for more thorough inspections for underlayment and sheathing damage.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of Rio Rancho/Sandoval County Today at (505) 891-2345

Live in Rio Rancho/Sandoval County or South Albuquerque and have Water Damage

8/31/2022 (Permalink)

Extractor removing water from crawl space Extract that water!!!

Flooding in your home in Rio Rancho, is not something you want to ignore. Whether you have problems stemming from a storm or a pipe burst, you want to act quickly. You need to call water restoration specialists and your insurance agent. The following steps help you file an insurance claim to get you the money you need to compensate for the cost of fixing the problem and getting your home back to normal.

1. Call Your Agent

The first call you should make it to your insurance agent. This gives you a record of timely reporting and alerts the insurance company that it needs to send an adjuster out to assess the damage.

2. Call Restoration Experts

It's great to have professional restorers on your side. Getting them to your property as soon after the flood as possible can help you understand the damage and what it may take to fix it. They can point out major problems and might catch some things you otherwise would have missed. SERVPRO® has the tools and equipment to help you and your family.

3. Document the Damage

Make a list of everything that must be repaired or replaced. You will need this list when you file your insurance claim. It may be useful to take pictures of the damage, particularly if you need to start the cleanup process before the adjuster is able to get there, to provide proof of the damage.

4. Fill Out Forms

Fill out your claim forms properly. Make sure you have all the information you need. If you leave something out, you may have to pay a lot out of pocket for repairs, or your claim may be rejected.

5. Guide the Adjuster

When the insurance adjuster arrives, show him or her your list of damages and walk through the damaged area. Point out areas that are damaged. Use the information you gained from restoration experts as well as their itemized service list to substantiate your claim.

These steps can help you avoid more problems. If you call the right people and file your insurance claim correctly, flood damage doesn't have to ruin your home.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of Rio Rancho/Sandoval County Today at (505) 891-2345