Recent General Posts

Happy 1 Year under NEW Ownership

6/27/2022 (Permalink)

1 year celebration with owner photo Happy 1 Year under NEW Ownership!

One year ago today SERVPRO OF SOUTH ALBUQUERQUE & SERVPRO OF RIO RANCHO AND SANDOVAL COUNTY was signed under new ownership. Building a strong, knowledgeable, dedicated team and being awarded Top 50 Franchise in the region, we are growing everyday.Join us in recognizing our amazing employees and leadership. #1YearCelebrations #FireWaterRestoration Tonya Smith, Former Marketing Manager, paved her way working and gaining knowledge in the company and in the industry to fulfill her goals of owning her own franchise and to make it even better she bought TWO!  Now, Owner/General Manager Tonya Smith, is developing a team to take over Albuquerque, Rio Rancho and surrounding areas. With Office manager, Michelle Archuleta and Production Crew Lead Manager, Anthony Garza, we are ensuring SERVPRO green is well known and used state wide.  Stop by the office or give us a call - Lets work together to make NM Clean!  

Firework Safety

6/24/2021 (Permalink)

fireworks in a street Neighborhood firework show

With the 4th of July right around the corner, we wanted to touch on firework safety. Last year, even during state shutdowns, there were more fireworks set off within the city due to the lack of city-funded shows and activity restrictions. However, when individuals take to having their own fireworks with varying sizes of displays, more fire risks are created.

Here are a few tips to help keep your home, family, and neighborhood safe during this year’s 4th of July celebrations:

  • Follow your city and state guidelines for fireworks to what kind you can enjoy from home.
  • Keep buckets of water or a water hose connected to a spigot nearby.
  • Rake your yard and clean up around your property to remove any flammable objects.
  • Do not try to relight or reuse misfired fireworks.
  • Never light fireworks inside
  • It is best to set them as far away from structures or other flammable items before lighting.
  • Soak all fireworks in a bucket of water before disposing of the container.

Back to Work

6/3/2020 (Permalink)

Back to Work

This week our city and state are starting to reopen a little more. As we look back at these last ten weeks, it just seems so unreal for everyone, including the essential workers. For us, our technicians still had to report to the office due to the line of work we perform; however, most of our office staff and marketing team has been working from home since the middle of March. And even though we are all starting to return to the office, it still is not back to normal yet. We have strict procedures to maintain everyone’s safety. Since our field technicians are often called out to provide cleaning services for commercial buildings with confirmed cases of COVID-19, we have set up containment and clean areas to ensure we all stay healthy.

For our marketing team, the social birds of our family, not being able to meet with our customers face-to-face, has been one of the toughest transitions. As a work family, some of the toughest changes have been not being allowed to gather as a team, with no breakfast meetings, no celebration gatherings, nothing. And as much as we want things to go back to normal quickly, we understand we must be safe as we move forward to prevent going backward. But we can plan, plan for future celebrations, team meetings without Zoom, lunch meetings with clients, trade shows, and golf tournaments. So although times seem odd and out of place, we remain hopeful and look forward to things returning to normal, regardless if we have a new normal to abide by or if everything returns to the way it was.

What has been the toughest part of all this for you? And what do you look forward to the most when returning to a standard work schedule?

Our Highly Trained Restoration Specialists can restore your Albuquerque, Rio Rancho Sandoval County or Santa Fe Home

1/12/2017 (Permalink)

We are an IICRC Certified Firm

SERVPRO of South Albuquerque, Rio Rancho and Sandoval County are an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of South Albuquerque, Rio Rancho and Sandoval County

SERVPRO of South Albuquerque, Rio Rancho and Sandoval County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • SRT - Fire & Smoke Damage Restoration Technician
  • CCT - Carpet Cleaning Technician
  • ASD - Applied Structural Drying Technician
  • IICRC Certified Firm
  • WRT - Water Damage Restoration Technician
  • UFT - Upholstery & Fabric Cleaning Technician


  • Institute of Inspection, Cleaning, and Restoration Certification (IICRC)


7/26/2016 (Permalink)

Here is what FEMA says about mitigation (The following was portion copied directly from: )

“Effective mitigation requires that we all understand local risks, address the hard choices, and invest in long-term community well-being. Without mitigation actions, we jeopardize our safety, financial security and self-reliance.

·         Disasters can happen at anytime and anyplace; their human and financial consequences are hard to predict.

·         The number of disasters each year is increasing but only 50% of events trigger Federal assistance.

·         FEMA's mitigation programs help reduce the impact of events—and our dependence on taxpayers and the Treasury for disaster relief.

FEMA's Federal Insurance and Mitigation Administration (FIMA) manages the National Flood Insurance Program (NFIP) and implements a variety of programs authorized by Congress to reduce losses that may result from natural disasters. Effective mitigation efforts can break the cycle of disaster damage, reconstruction, and repeated damage. FEMA's mitigation and insurance efforts are organized into three primary activities that help states, tribes, territories and localities achieve the highest level of mitigation: Risk Analysis, Risk Reduction, and Risk Insurance. Through these activities and FEMA's day-to-day work across the country, communities are able to make better mitigation decisions before, during, and after disasters.”

Read more by clicking the link provided above.

SERVPRO of Rio Rancho and Sandoval County (505) 891-2345….here to help!

What is E+R=O?

7/25/2016 (Permalink)

E+R=O means, Event+Response=Outcome.  this equation can be applied to every aspect of our lives.  Your "event" may it be a pipe burst, sewage backup, fire + your "response" to call SERVPRO of Rio Rancho and Sandoval County = your "outcome" as we say, Like it never even happened®

SERVPRO of Rio Rancho and Sandoval County  (505) 891-2345 ….here to help!

Cleaning with Toothpaste

7/5/2016 (Permalink)

SERVPRO of Rio Rancho and Sandoval County. 

Did you know toothpaste can clean a lot more than just your pearly whites? Check out these unusual uses in the photo.