Emergency Water Damage Services

9/29/2023 (Permalink)

SERVPRO of Rio Rancho/Sandoval County provides 24-hour emergency service and is dedicated to being faster to any disaster in Albuquerque, New Mexico. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment

Have Questions? Call Us Today – (505) 891-2345

Residential Services

Whether your Laguna home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Laguna commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

Live in Rio Rancho/Sandoval County or South Albuquerque and have Water Damage

8/31/2022 (Permalink)

Extract that water!!!

Flooding in your home in Rio Rancho, is not something you want to ignore. Whether you have problems stemming from a storm or a pipe burst, you want to act quickly. You need to call water restoration specialists and your insurance agent. The following steps help you file an insurance claim to get you the money you need to compensate for the cost of fixing the problem and getting your home back to normal.

1. Call Your Agent

The first call you should make it to your insurance agent. This gives you a record of timely reporting and alerts the insurance company that it needs to send an adjuster out to assess the damage.

2. Call Restoration Experts

It's great to have professional restorers on your side. Getting them to your property as soon after the flood as possible can help you understand the damage and what it may take to fix it. They can point out major problems and might catch some things you otherwise would have missed. SERVPRO® has the tools and equipment to help you and your family.

3. Document the Damage

Make a list of everything that must be repaired or replaced. You will need this list when you file your insurance claim. It may be useful to take pictures of the damage, particularly if you need to start the cleanup process before the adjuster is able to get there, to provide proof of the damage.

4. Fill Out Forms

Fill out your claim forms properly. Make sure you have all the information you need. If you leave something out, you may have to pay a lot out of pocket for repairs, or your claim may be rejected.

5. Guide the Adjuster

When the insurance adjuster arrives, show him or her your list of damages and walk through the damaged area. Point out areas that are damaged. Use the information you gained from restoration experts as well as their itemized service list to substantiate your claim.

These steps can help you avoid more problems. If you call the right people and file your insurance claim correctly, flood damage doesn't have to ruin your home.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of Rio Rancho/Sandoval County Today at (505) 891-2345

Crawl Space & Dirty Water YUCK

8/8/2022 (Permalink)

Dirty Water YUCK!

Pipes can break anytime during the year but its most common when the weather is cold and freezing occurs. Be prepared and have our number on speed dial when this happens. SERVPRO of Rio Rancho & Sandoval County - 505.891.2345SERVPRO of South Albuquerque - 505.345.4700 Our team is on stand by and ready to:*Perform Crawl space water extractionPump out crawl space water or sewage fast.*Removal and disposalProperly dispose of all damaged and unsalvageable items.*Structural dryingDry out your basement using air movers and dehumidifiers.*Mold preventionDisinfect the area to prevent mold from developing over time.*Rebuild and restorationRestore your crawl space to its original condition. Our team will make it "Like it has never even happened" Contact us today at our office, our office will get more details on the level of damage, write up a lead, contact our team, and get them out to your property at the earliest time possible. 

Neglected Water Damage can lead to Mold

8/8/2022 (Permalink)

Neglected Water Damage can lead to Mold

Understanding MoldSome restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:Mold is present almost everywhere, indoors and outdoors.Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.Mold spores thrive on moisture.Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.Mold often produces a strong, musty odor and can lead you to possible mold problem areas.Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.If You See Signs of Mold,Call Us Today – (505) 891-2345

Water Damage in the ceiling

11/1/2021 (Permalink)

Damage to ceiling due to a roof leak

Every water damage event is a little different and requires a unique solution, but the general process stays the same.

When are team first arrived to the home, we did a full inspection of the damage. The home was built in 2001 so no asbestos  testing was necessary but unfortunately the damage was a lot worse then expected. The inspector discovered microbial growth. Air movers and dehumidifiers were placed in the affected area for drying out. 

Mold has the potential to cause health effects and can spread through your property in as little as 48 hours. SERVPRO of Rio Rancho / Sandoval understands mold and mold growth and has the training and expertise to remediate the mold in your home or business.

Call us today to schedule your inspection - 505.891.2345

Great Job Joe!

9/24/2021 (Permalink)

5 Star Review

Great reviews are we strive for here at SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque. Our work is important to us and to have our team members recognized and mentioned by our customers truly helps our moral and high team esteem. 

Joe recently worked on a water damage job and was rewarded with a 5 star review on google. 

The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations.

Our team at SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque want to be your one stop shop for restoration and remediation. We are available 24 hours a day, 7 days a week. We work around the clock to make sure that you don't have to lose any sleep. 

We will make it "Like it never even happened."

Tools that we use daily!

9/10/2021 (Permalink)

Tramex Moisture Encounter Plus

The Tramex Moisture Encounter Plus is the main tool that all our Crew Chiefs and Lead Supervisor always have on them at SERVPRO of Rio Rancho/Sandoval County - SERVPRO of South Albuquerque. The Tramex MEP detects and evaluates moisture conditions within various building materials such as Wood, Timber, Drywall, Roofing, Plaster & Brick by non-destructively measuring the electrical impedance.

It has many unique features that make moisture measurement and evaluation fast, precise, and versatile.

• Locates moisture related problems within and behind a variety of building materials
• Maps the extent of moisture damage caused to building
• Monitors progressive drying conditions in the drying process of the building materials and surfaces.

How does it work? A low frequency electronic signal is transmitted into the material via the electrodes in the base of the instrument. The strength of this signal varies in proportion to the amount of moisture in the material under test. The Tramex MEP Moisture Encounter Plus determines the strength of the current and converts this to a moisture content value, displaying it on a large clear analog dial.

Water Damage Leading to Mold

8/24/2021 (Permalink)

Mold found on drywall after water damage

Any property can quickly become infiltrated with mold when there is an unwanted water source such as a leak. Don't let one disaster turn into another one.

Dealing with a mold issue and subsequent mold removal at your property can be overwhelming. That is why it is important that you contact a professional mold remediation company promptly to assess any damage and perform a professional cleanup at the first sign of trouble.

It is so vitally important to understand the steps involved in mold removal. Here are some facts about mold:

• Mold is present in almost any location, inside and outdoors.
• Mold spores are microscopic.
• They float in the air and could come into your home through doors, windows, and HVAC systems or even attach themselves to your pet or your clothes.
• Mold spores flourish in moisture.
• Mold spores can rapidly bloom into colonies when water is present.
• Before any mold repairs can start, the source of the unwanted moisture or water needs to be dealt with.
• Mold often produces a musty, strong scent.
  
  

How to Deal with Mold

There are countless reports and marketing efforts regarding mold growth, so it is easy to get confused about how to treat it. You may hear the term “black mold” and think that this is an especially dangerous type; however, it should be treated with care like all mold, and should not be touched. The key to preventing the growth of mold is to keep unwanted moisture out of your property and contact a professional mold remediation company such as SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque at the first sign of an intrusion.

The Difference Between Mold Remediation and Removal

It is important to understand that mold exists almost everywhere in nature. When a cleanup company suggests “mold removal,” know that it is impossible to remove all spores. A competent restoration company knows the science, and it has the requisite knowledge to remediate the mold in your property. Remember that mold remediation does not focus on eliminating mold, but rather getting mold back to its ordinary amounts.

Don’t Clean Sewage Backup Yourself or You’ll Have Bigger Problems than Dirty Hands

8/24/2021 (Permalink)

Before photo to the left, sewage water - After photo to the right, mitigated area

Many things can cause a sewage backup, from a pipe clogging to a flood overfilling a local sewer system. A sewage loss can seem like a relatively easy cleanup to tackle alone, but it should not be handled by anyone other than specialists like SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque. 

We recently got a call from our local Judicial Complex. 

Sewage Water Contains Diseases and Bacteria

Sewage contamination should be considered extremely dangerous. It has the ability to make not only whomever comes into direct contact with it very sick, but also anyone else with whom the exposed comes into contact, as there are many highly contagious bacteria and viruses commonly found in sewage.

Diseases in Sewage are Easily Spread

Coming in contact with bacteria can be as easy as not properly cleaning your hands after touching sewage and then eating or drinking. Many may think of cleaning their hands before eating or drinking, but smoking a cigarette or cigar when your hands are not properly cleaned is also an extremely easy way to be infected by bacteria and diseases.

 Avoid any further disaster by contact us at SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque by phone at 505.891.2345

Stay proactive, Stay prepared

8/10/2021 (Permalink)

SERVPROs 6 Steps to mitigate water damage

WATER! 

Water damage is the most common - and costly - homeowner claim year round. 

Below are some common causes to look out for:

Standing Water in outdoor hoses - Standing water can freeze in your hose and an ice block can can occur within the pipes and burst. Here in Albuquerque, be sure to disconnect all hoses in the fall to be prepared for winter time. 

Know where your water main is! We also recommended to shut off your water main while out of town for a long period of time. 

Check your appliances regularly for leaks - Especially paying close attention to washing machines, refrigerators, and hot water heaters. If leaks are found, fix the leaks as soon as possible.

Lastly, inspect your roof before monsoon season. Damage roof leads to leaks which can lead to devastating water damage inside your home but not only water damage, the leak can find its way to electrical outlets or cords causing a fire. 

Stay proactive and prepared. Should you need us, we are here to help! 24 hours, 7 days a week!

Protect Your Pipes This Winter

11/16/2020 (Permalink)

Frozen Pipe

This year has taught us to be prepared for the unexpected, so let’s take steps now to protect our homes from busted pipes and all the headaches associated with a major water loss during, or even after the holidays.

Interesting fact, water pipes begin to freeze when the outside temperature is around 20 degrees and it stays like that for at least 6 hours. However, insulation in your home and around the pipers helps prevent them from freezing in most cases. So for the few others, where the pipes might be older, or if you are not sure just how good the insulation is around the pipes, here are a few tips to get you through the winter months.

1. Keep water faucets running with a slow drip
2. Leave the cabinet doors open near pipes
3. Unhook the hose from outside the house
4. Install heat tape
5. Seal leaks to prevent cold air from entering your home
6. Check the temperature in the house to ensure there is enough heat on those colder days

How Are Your Vacant Properties?

8/24/2020 (Permalink)

Water Damaged Vacant Home

We were called out to a house earlier this year, that had been vacant for quite some time and had extensive water damage. There was a toilet supply line break upstairs, so the water-saturated the first-floor ceiling causing it to cave in. By the time we were contacted, there was debris all over the first floor of this home. Although the home was vacant there was still furniture that was not damaged from the water and the collapsed ceiling. Since the owner had not been living in the home, nor had they completed regular visits, we were unsure how long the water had been running. As you can see from the picture this was just some of the damage done to the lower level of the home.

So why are we talking about an older job? Well, we know many people who own multiple homes for different purposes, and some of those homes stay vacant for a variety of reasons. But when talking with those people they do not always complete regular checks on the houses that are vacant, or they do not live close enough to complete regular checks. If you do not live near the property, you should have someone nearby assigned (or hired) to check on your vacant properties. With winter right around the corner, it is even more important to schedule regular checks. September is national preparedness month, but it does not mean that you cannot start preparing for disaster prevention now.

What is IICRC Certified? Why So Important?

8/19/2020 (Permalink)

IICRC Certified Firm

What is the IICRC and why is that important? The Institute of Inspection, Cleaning, and Restoration Certification provides the necessary training for individuals and companies who want to increase their level of awareness, understanding, and standards in the restoration industry. What most people do not understand is that there is a science to what we do when it comes to drying out a home or building and the IICRC provides this training needed to understand the science behind it all. To dry out buildings who might use air movers and dehumidifiers, or you might use an injectidry system. Moisture checks will be done frequently throughout the drying process to ensure we see changes in the drying process.

I remember the first time I had a small flood in my apartment from a monsoon storm. This was way before I came to the restoration industry, so I did not know anything. I was depending on the expertise of the maintenance staff at my apartment complex. The rainwater came in through a crack in the wall and under the door, it completely flooded my kitchen and dining room. So of course, when maintenance arrived, they grabbed towels to soak up the water and then threw some fans out to dry it out. If I had known better, I would have said something and then probably would not have had a mold issue in that area later.

Knowing the correct process is the difference between a professional restoration company and an amateur. Therefore, it is important to work with an IICRC Certified firm.

So the next time you experience a water loss in your home or at work make sure the company you have out is IICRC Certified, or just do not take the risk and give us a call directly, at 505-891-2345

Until next time,

Your SERVPRO® Marketing Gal, Brandy

Water...Why so Finicky?

7/22/2020 (Permalink)

Water Leak from a Pipe

When we first notice a leak, often time we immediately assume that the source is where the water is currently leaking from. However, water is a very finicky thing; it likes to travel in ways that you might not realize. For instance, if there is a leak in from your bathroom pipe, it might seem that the water would travel by way of the pipe; however, that is not always the case. It could very well end up on the opposite side of the room. In some cases, a leak detector is needed to determine where the source of water is coming form to repair the leak before the area can be dried out. Once the repair is made, it is time for the restoration company to dry out the area. Now when you call SERVPRO® of Rio Rancho and Sandoval County, our crews will not only focus on the main area that is visibly wet; we will also do random checks with our moisture meters to ensure we capture and dry all wet areas.

Injectidry System

7/22/2020 (Permalink)

Injectidry System used on Hardwood Floors

We received a call from a customer stating that the line from the refrigerator was leaking and caused the flooring and walls around the leak to become wet. Once on-site, our crews saw that the floors affected were hardwood floors, which is the perfect opportunity to use our Injectidry system, not only to dry the floors but to prevent permanent damage. Wood floors are very delicate, as excess drying could also cause damage. This is why the crews at SERVPRO® of Rio Rancho and Sandoval County are IICRC Water Certified to trust that the proper water drying process is executed. As you can see in the picture, three injectidry mats were placed in the area where the water from the refrigerator line traveled. Our certified technicians check the job site daily to take moisture readings and ensure there are no issues with the drying process. Because we were able to get on-site right away and start the drying process, we will be able to save the hardwood floors from additional damage.

Water Catetories

7/22/2020 (Permalink)

Water Damage Categories

When it comes to water damage, there are three levels of categories to describe the water. IICRC water certified technicians learn the different degrees of contamination so that when they respond to a call, they know exactly what type of category they are dealing with and what to do. For the different categories, there are different procedures.

Category 1 – The best way to describe this is clean water. There are no substantial risks to contaminates.

Category 2 – The water has come in contact with other surfaces and has a potential cause illness to humans if they come in contact with the water or if they consume it.

Category 3 – This level is the worst, it means that it is highly contaminated with pathogens, toxins, or other harmful material.

There are many factors in how to decide what to categorize the water, this is why it is so important to work with a restoration company, such as ours, that is IICRC Certified.

Winterizing Your Swamp Cooler

11/5/2019 (Permalink)

Shutting down your swamp cooler

We are sure you have noticed the weather has changed, it’s been cold outside. All this means is that it is time to winterize your swamp cooler.

When you winterize your evaporative cooler properly, you prevent the water line from freezing, unnecessary damages from condensation and rust, and heat loss from the vents. Heat loss from your vents alone can save you money on your monthly gas bill. However, when pipes freeze, they burst, which can lead to water damage. So let's make sure you've taken care of your cooler to prevent damage to your home. 

To properly shut down your cooler, follow the below steps:

1. Disconnect the water line
2. Drain the water from the base of the cooler
3. Clean the cooler
4. Change the evaporative pads
5. Install a winter cover
6. Block the vent

Want an additional tip, once you have cleaned the drip pan at the base of the cooler, put a waterproof sealant on it to prevent future leaks. You can also complete the step when Spring comes back around. 

Why Did My Basement Flood?

6/18/2019 (Permalink)

Water will find the least path of resistance and it could be into your basement. Be prepared and know how to prevent a flooded home!

Why Did My Basement Flood?

Flooding of basements is one of the most common issues most homeowners face. Although flooding occurs during heavy rains or rapid snow melts, it can also occur in dry weather.

There are many reasons for basement flooding including seepage, storm sewer backup, and improper grading among others. As the basement lies in the lowest level of a building, it is prone to flooding.

What causes basement flooding?

These are the most common causes of basement flooding:

Foundation Leaks: Water can seep into the foundation if there are cracks in it. The risk of flood in your foundation is more if your home is near groundwater. Cracks in the foundation can lead to significant water leakage into the basement.

Leaking basement windows: Windows in the basement can leak and let water creep in during rains. Whenever it rains, there could be a significant collection of water on the windowsills. Fixing the windowsill is the only option to prevent basement flooding.

Blocked sewer: If the manifold that connects the public sewer system to your house is blocked it can lead to floods in your basement. It is important to call local authorities immediately to address blocked gutters and SERVPRO® of Rio Rancho/Sandoval County to mitigate the sewage and water damage.

Debris in gutters: The gutters play a critical role in preventing basement flooding as they carry away rainwater from the home.  If they are clogged or damaged, they can overflow during rains and allow water to build up. If the ground near the basement soaks up too much water, it can seep into the basement as well.

Improper grading or sloping: If the yard does not slope away in the right manner, rainwater does not drain effectively. If the sloping is towards your home rather than away, excess water can result in basement flooding. 

Improper downspouts: Downspouts channel water away from the foundation and should be at least 5 to 6 feet away from the wall of the basement. If the downspouts are missing or broken, water tends to pool near the house and slowly seeps into the basement.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of Rio Rancho/Sandoval County Today at (505) 891-2345

What To Do After Wooden Floors Get Wet

5/16/2019 (Permalink)

Damaged wooden floor due to water damage

Steps to Take to Preserve Wooden Floors

When your home or business in Rio Rancho sustains water damage from a pipe burst or from flooding, wooden floors often get wet as a result. There are several steps you can take to preserve wooden floors.

1. Dry the Surface Quickly

After the flow of water has stopped, removing the water and drying the area is one of the first things you can do to keep your floors from becoming warped. A wet floor can be hazardous to your family, a business’s employees and customers, making the removal of water exceptionally important. Additionally, a wood floor and the sub-floor can absorb water and become swollen if water is left to sit for an extended period.

2. Ensure the Root Cause Is Identified and Fixed

Whether the water damage was caused by a leak, a pipe burst or a broken appliance, it’s important that water does not continue to damage the floors and the surrounding areas. Before you can be certain that further damage won’t occur, you need to identify the source of the water. Once the cause of the flooding has been identified, it’s helpful to fix the leak or the break that caused the issue, and if the issue cannot be fixed immediately, turning off water can be a useful short-term solution.

3. Keep the Area Dry

Even if water is not actively flooding an area in your home or business, your wooden floors still have the potential to become warped. High levels of humidity or wet items that are left on top of floors can increase the likelihood of your floors becoming swollen. Water damage restoration professionals can often assist in keeping your floors consistently dry by using dehumidifiers and other powerful equipment.

A flood or pipe burst doesn’t necessarily mean your home or business’s floors will sustain damage. Quickly drying the floors, finding and fixing the cause of the damage and keeping the area dry can help you protect your wooden floors.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of Rio Rancho/Sandoval County Today at (505) 891-2345

The Steps to Take After Water Damage in Rio Rancho

3/19/2019 (Permalink)

All of our SERVPRO® technicians are fully insured and licensed, as we take pride in the work that we provide you, our customer.

Flooding in your home in Rio Rancho, is not something you want to ignore. Whether you have problems stemming from a storm or a pipe burst, you want to act quickly. You need to call water restoration specialists and your insurance agent. The following steps help you file an insurance claim to get you the money you need to compensate for the cost of fixing the problem and getting your home back to normal.

1. Call Your Agent

The first call you should make it to your insurance agent. This gives you a record of timely reporting and alerts the insurance company that it needs to send an adjuster out to assess the damage.

2. Call Restoration Experts

It's great to have professional restorers on your side. Getting them to your property as soon after the flood as possible can help you understand the damage and what it may take to fix it. They can point out major problems and might catch some things you otherwise would have missed. SERVPRO® has the tools and equipment to help you and your family.

3. Document the Damage

Make a list of everything that must be repaired or replaced. You will need this list when you file your insurance claim. It may be useful to take pictures of the damage, particularly if you need to start the cleanup process before the adjuster is able to get there, to provide proof of the damage.

4. Fill Out Forms

Fill out your claim forms properly. Make sure you have all the information you need. If you leave something out, you may have to pay a lot out of pocket for repairs, or your claim may be rejected.

5. Guide the Adjuster

When the insurance adjuster arrives, show him or her your list of damages and walk through the damaged area. Point out areas that are damaged. Use the information you gained from restoration experts as well as their itemized service list to substantiate your claim.

These steps can help you avoid more problems. If you call the right people and file your insurance claim correctly, flood damage doesn't have to ruin your home.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of Rio Rancho/Sandoval County Today at (505) 891-2345

When is Water Damage Restoration Needed in Rio Rancho and Sandoval County?

3/1/2019 (Permalink)

wooden floor has been inundated with water

For Water Damage Restoration, SERVPRO® of Rio Rancho/ Sandoval County Is Reliable

What is to be done with water damage? You should ask this fundamental question: when is a water damage restoration company needed for remediation? Following is some information that could help you determine when enough is enough, call in the cavalry. The focus is on helping you to understand when it is necessary to call a water damage restoration company to address the water damage issues. This will alleviate your stress as this large task is executed by our SERVPRO® skilled IICRC trained technicians.

A water damage restoration company is required when the water damage repairs seem too large to handle, or when you have suffered from significant sewer damage that needs to be addressed with health and sanitation in mind. Whether a major blockage from the sewer line or rising groundwater, sewage issues must be tackled,  cleaned and sanitized by professionals wearing PPE--personal protection equipment. Expert water extractors are required when there is a need for full structural drying, usually after a tropical storm or groundwater disruption.

When you have a major flooding or a disastrous event caused by water, SERVPRO® of South Albuquerque tailors’ options that will offer you the most efficient means of protecting your belongings while keeping expenses to the minimum. We can transport your soiled and wet items in a pack-out to our facilities for cleaning and storing until the restoration process is completed. We will "Block" furniture legs and other objects to isolate them from the effects of standing water as we dry out and clean up your living space. Our goal is to prevent secondary water damage as we preserve the undamaged condition of your other belongs.

Do I Make the Call?

If your basement has flooded, if there is water wicking into your walls and ceilings, if a wooden floor has been inundated with water, or when other types of water damage are present, then it is time to call in a company like SERVPRO® of South Albuquerque to restore order to your chaos.

We work with your insurance adjuster by documenting all the water damaged belongings and building materials. We precisely photograph and generate a report called the CCIS which is the culmination of a proprietary, corporate software program to help ensure that you obtain an equitable claims resolution. From pumping out water to the final walk through with you, SERVPRO® of South Albuquerque guarantees that whenever possible, we restore your home to pre-water damage condition "Like it never even happened."

Locally Owned Company with National Resources

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of Rio Rancho/Sandoval County Today at (505) 891-2345

Prepare for Water Damage Before It Happens in your Rio Rancho Home

7/18/2018 (Permalink)

It may feel like you only hear about bursting pipes in passing, kind of like losing 20 pounds in two months or forgetting to eat breakfast. There are just some things that feel like they could never happen to you—until they do. Water damage isn’t something you want to be unprepared for; in order to get your home restored to its previous condition, preparation is key.

What To Expect When You Aren’t Expecting

So that thing you didn’t anticipate happening to you did, and now you have to fix a broken pipe. What do you do next? The most critical action is to contact a water damage professional in Rio Rancho as soon as possible. Most cleanup takes three to five days, but if there are special circumstances, such as wood floors, it can take anywhere from seven to 10 days. Cleanup will generally involve these steps: 

• An assessment of the damage
• High-powered vacuums and pumps working to reduce as much water as possible
• Specialized equipment used for drying hard-to-reach areas
• Odor removal and sanitization of items with antimicrobial solutions
• Potential minor or major restoration 

As you can see, the process for getting your home back on track after a bout of bursting pipes isn’t the most convenient. That’s why it’s a good idea to reach out to professionals who value restoration of your belongings and keepsakes ahead of time.

Make Use of Time While You Wait

Instead of twiddling your thumbs waiting for the company to arrive, get a jump start in combating destruction with some below tips:

• Mop or blot to remove extra water
• Eliminate water from wood surfaces
• Move art to a safe, dry place

After you secure a trusted cleanup and restoration service, the possibility of bursting pipes won’t be so daunting. There is something to be said about preparing for the worst even when you typically hope for the best. 

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Fire Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

A Burst Pipe Inside of Your Rio Rancho Crawl Space May Leave You in Need of Water Removal Services

6/25/2018 (Permalink)

Water damage in your crawlspace can cause structural damage, as well as help proliferate a mold infestation. Contact SERVPRO right away.

SERVPRO Technicians Quickly Dry Out Your Property to Help Prevent Any Secondary Damages

When a pipe that runs through your crawl space bursts and creates a need for professional water removal services, the situation can be challenging. Crawl Spaces are small and can be difficult to maneuver inside of, which can make it hard to remove the still water from within it. However, settling to try and take the water out yourself with an everyday wet/dry vacuum might not be very practical, and the equipment to dry the space thoroughly is very pricey. Hiring professional services can save you money on this cost and makes sure that the job is thoroughly done.   

Removing the water from your Rio Rancho crawl space may not be easy, but it is essential to get it out of your home. Leaving the water for prolonged amounts of time can cause the potential for mold growth to rise. If the floor of your crawl space is a dirt floor, the mixture can cause mud to form, making it even harder to operate inside. Excessive water can rust any metal that is inside of the space, especially around the piping. To avoid complications caused by the initial problem it is best to get the water out as soon as possible.   

SERVPRO can arrive at your home to begin the removal very soon after your initial call. Our team of IICRC-certified techs can investigate the damage and devise the best plan for the unique size and placement of your crawl space. SERVPRO uses advanced equipment like extractors and portable pumps to remove the water. If there is a low enough spot in your crawl space, we can even use a submersible pump to drain water from the area. Our goal is to get the water out as quickly as possible, and these tools allow us to do so.   

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Prevent Water Damage While Vacationing

6/11/2018 (Permalink)

When leaving Rio Rancho for vacation, few people consider prepping their homes against water damage. You go through your checklist of turning off the coffee pot and stove and locking all the doors, but what happens if you have a leak and need a water pipe repair while you are away? A broken pipe can do a lot of damage, especially if it is left unattended for several days. 

Prepping Your Home

Before leaving for an extended vacation, check your home for leaks. Examine the pipes under the sink and the water heater for any cracks or rust. Inspect the hoses that connect to any appliances. Insulate any exposed pipes if you are leaving in the winter. A pipe that burst due to freezing needs water pipe repair immediately. Ask a neighbor, friend or family member if they can check in on your home periodically. If no one can check on your home, turn off the main water and drain the pipes. 

Preventing Floods

It is important to not only prep your home to prevent damage from a leak but also from a storm. Make sure your gutters are cleaned and water can flow freely through them. Check your sump pump. Clear out any debris you see. Test it by filling the sump pit and turning on the pump. Check your window seals and your roof for any leaks. All of these checks are especially important if any heavy rains or storms are expected in your area.

Returning from a vacation to find your house flooded can be devastating. Standing water can cause real damage to your home. A simple water pipe repair can escalate into a big problem if no one is there to address the issue. Take the time to prep your home against intruding water before you leave. That way you can enjoy your time away without worries.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Water Damage Tips for Rio Rancho Property Managers

5/18/2018 (Permalink)

Water damage can be incredibly damaging to properties of all kinds and sizes.

Water Damage Tips for Property Managers

Water damage can be incredibly damaging to properties of all kinds and sizes. As a property manager, you want to try your best to ensure that any properties you are in charge of managing are kept as pristine as possible. You cannot do this when dealing with water problems and water-related damage. The fact of the matter is that Rio Rancho Property damage can be a lot more disastrous than you might think. For one, it can promote the growth of mold that you may not even be able to see. It can also damage things on the property to the roof, foundation and general building materials like beams and sheetrock on the walls.

As a property manager, it is essential that you establish a preparedness plan that will help to prevent Rio Rancho Property damage altogether. This might include regular inspections of the property you're managing as well as routine repairs to anything that might be working in a less desirable manner. Such as downspouts on gutters or roofing that tends to leak at times. One thing to keep in mind is that your tenants may not always alert you that there is a problem for a variety of reasons. One reason may be because they don't think the issue is a problem, or they may not even notice that there is a problem altogether. Because of this, it might be beneficial for you to conduct routine maintenance inspections to make sure that everything is in working order.

Because water damage can be incredibly problematic for property managers, it is especially important to prevent and fix issues as soon as you notice them. This can help to prevent problems from getting much worse, such as mold growth that has been caused by a flood or leak in some area of the property. Having a good maintenance team who can conduct routine inspections is also a vital part of any property manager's job.

If you are already experiencing Rio Rancho water damage or any of the issues that come from water damage, it is a good idea to contact SERVPRO so that they can come in and provide the clean-up that you need. From water damage restoration to mold remediation, SERVPRO is there to assist any property manager or company when it comes to their property running to its full efficiency. Water damage can be a problem, but this doesn't mean that the problem cannot be fixed.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Water Damaged Carpet – Can it be Saved?

3/23/2018 (Permalink)

Carpet Delamination four by our SERVPRO Technicians

The answer is yes!

Most water damaged carpet can be saved, if it is dried quickly. When SERVPRO of Rio Rancho / Sandoval County arrives at a water damage loss, our Technicians will quickly begin to extract the water out of the carpet. Once they have extracted as much water as they can they inspect it for damage.

A common problem with water damaged carpet is, if not dried quickly, there will be delamination and mildew damage. Our Technicians will the inspect the carpet backing to see if the carpet backing latex adhesive looks sound, or if there is any mold or delamination.

Another reason that water damaged carpet can’t be saved is damaged caused by sewage contamination. If any of these issues are present, it’s best to discard the carpet.

Having a company that can coordinate the whole process from start to finish makes your life easier and gets you back in your home or business faster. “Like it never even happened.”

At SERVPRO of Rio Rancho / Sandoval County, we're always glad to answer questions and show just what makes our team of professionals qualified to handle flood damage, fire damage, mold remediation and other emergencies. If your home needs help, call us 24/7 at (505) 891-2345.

Water Damaged Carpet – Can it be Saved?

3/2/2018 (Permalink)

This water damaged entry was caused by pipe burst

The answer is yes, most water damaged carpet can be saved, if it is dried quickly. When SERVPRO of Rio Rancho Sandoval County arrives at a water damage loss, our Technicians will quickly begin to extract the water out of the carpet. Once they have extracted as much water as they can they inspect it for damage.

A common problem with water damaged carpet is, if not dried quickly there will be delamination and mildew damage. Our Technicians will the inspect the carpet backing to see if the carpet backing latex adhesive looks sound, or if there is any mold or delamination.

Another reason that water damaged carpet can’t be saved is damaged caused by sewage contamination. If any of these issues are present, it’s best to discard the carpet.

Having a company that can coordinate the whole process from start to finish makes your life easier, and gets you back in your home or business faster. “Like it never even happened.”

At SERVPRO of Rio Rancho / Sandoval County, we're always glad to answer questions and show just what makes our team of professionals qualified to handle flood damage, fire damage, mold remediation and other emergencies. If your home needs help, call us 24/7 at (505) 891-2345.

Common Types of Leaks in Rio Rancho Water Damaged Homes

7/19/2017 (Permalink)

SERVPRO can help with any size water damage claim.

SERVPRO Technicians Deal with All Types of Water Leaks in Rio Rancho

Leaks are one of the most expensive types of damage that can happen to a home, but also one of the least detected. It often takes months or even years for leaks to cause visual damage, but by that point, it's too late to take preventative measures. Leaks can weaken structures, waste water, dissolve building materials, create dangerous compounds and foster mold growth. These are some of the most common leaks we encounter on typical residential calls and how they start. 

Pipe Leaks 

Pipe leaks, in cabinets, behind walls, or anywhere else, are one of the most common sources of water damage in Rio Rancho. Pipes are often deliberately placed out of view of occupants, so when one develops a leak, it can be a very long time before anyone notices. These leaks often occur close to normally dry wood and fabric and once these are consistently soaked by leaking water, they can lose structural integrity or even develop patches of mold growth. In extreme cases, residents sometimes only learn of these leaks when part of their ceiling crashes down into the living room. 

Sink, Shower, and Tub Leaks 

These leaks are often much more violent and much more noticeable than a pipe leak because they are usually caused by a resident in some way. As such, they have less potential for long-term water damage, but can be a big problem and cause a bigger mess.

Water Tanks and Heaters 

When water heaters or tanks leak, the damage is fortunately usually contained mostly to the container itself rather than immediate surroundings. However, large volumes of water are contained in them regardless and if the entire contents leak out in an area they may cause severe damage to surrounding objects and materials.

Basement, Crawl Space, and Attic Concerns

Particular sections of your home, such as basements, crawl spaces and attics are more prone to water damage. Crawl spaces are what builders add under homes to let them put in electrical wires and pipe. A damp, dark crawl space lets mold flourish, causing damage to the structure. Moisture that drips through the concrete foundation of your home will cause leaks in the basement. Leakage of air into the section between the home and the attic can make moisture on the under part of your roof, leading to rotting and mold. Periodically check your home for any of these problems.

Household Appliances that are Malfunctioning

As they get older, the pipes of household appliances can crack and rust, and their hoses weaken. Washing machines, refrigerators and dishwashers are all susceptible to this deterioration, so keep an eye on your machines when they are older. The main two appliances which cause water damage the most often in homes are hot water tanks and washing machines.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Water Removal When Rio Rancho Garbage Disposal Pipe Breaks

6/26/2017 (Permalink)

Leaks Lead to Water Damage in Your Rio Rancho Property

SERVPRO Cleans up the Kitchen After Water Damage

Water puddling on the floor near your kitchen sink demands quick action. An online check for “water removal near me” reveals that SERVPRO can be at your home fast, finding the source and offering a plan to get rid of the water and restore your kitchen fixtures to their pre-leak condition.

The tangle of pipes under your kitchen sink seemed to be doing their jobs until you stepped into that puddle. Reaching out to our team allows professional water damage experts to isolate the problem. Our staff checks for leaks and evaluates the pipes for cracks and unstable connections. Any evidence of blow-back of food debris from the garbage disposal into the cabinet is cause for treating the water removal in your Rio Rancho home as gray or black water contamination. The presence of rotting food increases the chance of mold or other microbial growth. Tainted water may be trapped under the cabinet, soaking the subflooring. Deterioration of the floor and any ceilings or walls below the kitchen is possible. Our staff investigates for evident and hidden damage, offering you proven restoration options to return the structure to preloss condition.   

Water removal proceeds swiftly with SERVPRO’s state of the art equipment. Powerful extractors vacuum water from the kitchen floor and the inside of the cabinet. The trim below the base of the enclosure is removable in most cases, and checking there for water accumulation allows for thorough moisture abatement and an inspection for mold or rotting wood. We follow EPA protocol to contain and remove mold colonies safely. Once standing water and any hazardous waste is gone our technicians arrange air movers to continue the drying process. Measurements of humidity levels guide our staff, indicating when the under-sink area and flooring are ready for additional restorative treatments.   

Final steps for our crew include cleaning and disinfecting the space under the sink after the plumbing repairs and the water removal. Our staff fixes areas weakened by the water damage with new materials. Flooring damaged is reset or sanded and refinished, depending on type. Wet walls or ceilings under the sink are cleaned, dried, disinfected, and touched up to match surrounding unaffected areas. We strive to leave your home looking as though it has experienced no water damage. 

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Water Damage Tips for Rio Rancho Property Managers

6/12/2017 (Permalink)

Water damage can be incredibly damaging to properties of all kinds and sizes.

Water Damage Tips for Property Managers

Water damage can be incredibly damaging to properties of all kinds and sizes. As a property manager, you want to try your best to ensure that any properties you are in charge of managing are kept as pristine as possible. You cannot do this when dealing with water problems and water-related damage. The fact of the matter is that Rio Rancho Property damage can be a lot more disastrous than you might think. For one, it can promote the growth of mold that you may not even be able to see. It can also damage things on the property to the roof, foundation and general building materials like beams and sheetrock on the walls.

As a property manager, it is essential that you establish a preparedness plan that will help to prevent Rio Rancho Property damage altogether. This might include regular inspections of the property you're managing as well as routine repairs to anything that might be working in a less desirable manner. Such as downspouts on gutters or roofing that tends to leak at times. One thing to keep in mind is that your tenants may not always alert you that there is a problem for a variety of reasons. One reason may be because they don't think the issue is a problem, or they may not even notice that there is a problem altogether. Because of this, it might be beneficial for you to conduct routine maintenance inspections to make sure that everything is in working order.

Because water damage can be incredibly problematic for property managers, it is especially important to prevent and fix issues as soon as you notice them. This can help to prevent problems from getting much worse, such as mold growth that has been caused by a flood or leak in some area of the property. Having a good maintenance team who can conduct routine inspections is also a vital part of any property manager's job.

If you are already experiencing Rio Rancho water damage or any of the issues that come from water damage, it is a good idea to contact SERVPRO so that they can come in and provide the clean-up that you need. From water damage restoration to mold remediation, SERVPRO is there to assist any property manager or company when it comes to their property running to its full efficiency. Water damage can be a problem, but this doesn't mean that the problem cannot be fixed.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Water Damage Prevention in Rio Rancho

5/18/2017 (Permalink)

Broken supply lines can quickly dump large volumes of water on your floor

You can’t always prevent harm from coming your way

Sometimes disaster strikes and accidents happen. Some things, however, you can control. Giving these potential problem areas in your house some extra attention will help keep you and your home safe and dry!

1. Your Windows! Regardless of the season, a drafty window can end up costing you a fortune! To check for drafts in your home, use a lit candle against windows. If the flame flickers as you run it along the seams then you may need to reseal your windows.
2. Your Plants! Plants both in and around your home can be a problem if they are not properly maintained. To avoid the growth of mold or mildew on your property simply make sure that your garden areas have adequate drainage, and that you are trimming plants around the structure.
3. Your Gutters! As tedious as it may be, keeping your gutters clean is really going to help keep your home safe from costly water or mold damages. Gutters and drainage systems can get clogged up and bogged down by packed debris, potentially causing light to moderate water damage to both the interior and exterior of your home. Gutters can be checked and cleaned with just a ladder and some gloves, but some drains might take specialty equipment and more thorough work to analyze thoroughly. Cleaning out and inspecting your gutters regularly as well as keeping downspouts clear of any blockages will help keep the structure draining properly.
4. Water Pipes and Lines! One of the most easily preventable sources of water damage in Rio Rancho and Sandoval County comes from the water pipes that run through and around your home. These pipes, typically made of copper, steel, or other non-oxidizing metals, can be prone to cracks, leaks, and outright bursts if left without maintenance for too long. Potential triggers include freezing temperatures, physical dents and impacts, or simple degradation over time. Having a trained eye running through and checking in on these systems once every few years can prevent most of the catastrophic failures we deal with regularly. 
5. Washing Machines and Dishwashers! Large appliances that use high volumes of water such as washing machines, dishwashers, and some refrigerators are also common sources of flooding in homes nationwide. Again, water lines can rip or break, or the machines themselves can malfunction and spill water across the floor. SERVPRO inspectors know where to look for potential signs of failure, and these items usually don't take long at all to service.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you do find yourself dealing with the troubles of water damage in your home, give SERVPRO of Rio Rancho / Sandoval County a call at (505) 891-2345. We’re available 24 hours a day to clean up the damage and restore your property.

Ensuring Water Removal is Thorough and Complete for Watery Homes in Rio Rancho

4/28/2017 (Permalink)

Training from IICRC provides SERVPRO technicians with the skills required for successful water removal in any setting

Rio Rancho Homes Receive Thorough and Complete Water Removal Services

When you know you have a water problem in your home from a leak, a flood, or an overflowing appliance or sink, it doesn't matter how much water is present. Such a situation is an emergency and must be taken care of quickly. 
 
In Rio Rancho, water can cause serious damage to the interior of a home if removal efforts aren't started immediately. Water can quickly evaporate if temperatures are high enough, which is often the case in Florida. If the interior is cooler, due to the central air unit running, water that is not removed will soon seep into areas which might not show damage until months later. 
 
SERVPRO equipment includes moisture detectors that can locate concentrated areas of moisture, hidden water, and elevated humidity levels in a home. Technicians will take initial readings of areas within a home to use as a baseline for later readings. These other readings will be taken on a regular basis during the entire water removal process. The initial readings will also be used to calculate how much drier the interior needs to become for it to be considered fully dry. How many dehumidifiers, air movers, and other pieces of equipment will be required is also determined by how wet a home is at the initial reading. 
 
Training from IICRC provides SERVPRO technicians with the skills required for successful water removal in any setting. Basics, such as removing certain items so they can air out in the outdoors and place furniture on blocks to prevent staining of carpeting followed by the use of portable water extraction units are a major part of water removal. 
 
As the home's interior becomes less damp, areas with high levels of humidity are targeted. Dehumidifiers will increase evaporation rates of areas where water has seeped into. Air Movers will help direct this humid air toward the outdoors through open doors and windows. Hygrometer readings taken will be recorded during this process, so homeowners will know that their home is once again safely dry. These readings may need to be shown to insurance companies, and the documentation should be placed with other paperwork regarding the home. 

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.” 

If you would like more information on hiring a Highly Trained Water Restoration Team Call SERVPRO of Rio Rancho / Sandoval County Today at (505) 891-2345

Where Maintenance Can Keep Your Rio Rancho Home Free of Floods

4/3/2017 (Permalink)

Washing machines can quickly dump large volumes of water on your floor. Call SERVPRO to remediate.

SERVPRO Technicians Can Protect Your Home from Water Damage with Timely Inspections

Keeping certain objects and systems in your home clean, repaired, and modern is the first step in securing the structure from future floods and disasters. Most floods start not from storms or natural disasters but from failures within the home, many of which are easily preventable with regular checkups and maintenance. Having SERVPRO or another qualified company evaluate these critical systems could end up saving you thousands of dollars in restoration costs and weeks of headaches from restorations. 
 
Water Pipes and Lines 
 
One of the most easily preventable sources of water damage in Rio Rancho and Sandoval County comes from the water pipes that run through and around your home. These pipes, typically made of copper, steel, or other non-oxidizing metals, can be prone to cracks, leaks, and outright bursts if left without maintenance for too long. Potential triggers include freezing temperatures, physical dents and impacts, or simple degradation over time. Having a trained eye running through and checking in on these systems once every few years can prevent most of the catastrophic failures we deal with regularly. 
 
Washing Machines and Dishwashers 
 
Large appliances that use high volumes of water such as washing machines, dishwashers, and some refrigerators are also common sources of flooding in homes nationwide. Again, water lines can rip or break, or the machines themselves can malfunction and spill water across the floor. SERVPRO inspectors know where to look for potential signs of failure, and these items usually don't take long at all to service. 
 
Gutters and Drainage Systems 
 
Gutters and drainage systems can get clogged up and bogged down by packed debris, potentially causing light to moderate water damage to both the interior and exterior of your home. Gutters can be checked and cleaned with just a ladder and some gloves, but some drains might take specialty equipment and more thorough work to analyze thoroughly. 
 
SERVPRO of Rio Rancho / Sandoval County is a locally-owned company with national resources, ready to respond at a moment's notice to water damage in your home. Call us 24/7 at (505) 891-2345

Water Damaged Carpet – Can it be Saved?

2/27/2017 (Permalink)

Delamination happens when the secondary backing separates from the primary backing of the carpet

The answer is yes, most water damaged carpet can be saved, if it is dried quickly. When SERVPRO of Rio Rancho Sandoval County arrives at a water damage loss, our Technicians will quickly begin to extract the water out of the carpet. Once they have extracted as much water as they can they inspect it for damage.

A common problem with water damaged carpet is, if not dried quickly there will be delamination and mildew damage. Our Technicians will the inspect the carpet backing to see if the carpet backing latex adhesive looks sound, or if there is any mold or delamination.

Another reason that water damaged carpet can’t be saved is damaged caused by sewage contamination. If any of these issues are present, it’s best to discard the carpet.

Having a company that can coordinate the whole process from start to finish makes your life easier, and gets you back in your home or business faster. “Like it never even happened.”

Have Questions? Call Us Today (505) 891-2345

Frozen Pipes in Rio Rancho and Santa Fe, NM

1/23/2017 (Permalink)

Broken Pipes in Rio Rancho

This winter the temperature is expected to drop below freezing several times. When that happens it can cause pipes in your Albuquerque, Rio Rancho or Santa Fe home to freeze and then burst when the temperatures rise. 

Rest assure, SERVPRO of Rio Rancho Sandoval County can help cleanup and dry your home or business when this happens. Our team is trained and qualified to come into your home or business and get things done quickly. 

We make sure everything is photo documented and in the guidelines with what the insurance companies expect. Timing is everything so our main goal is to get your home or business dry quickly and efficiently to prevent any type of secondary damage. 

If you have any questions, feel free to call us at anytime at (505) 891-2345. We have teams ready to help 24/7, 365 days a year. 

Albuquerque, Rio Rancho and Santa Fe Residents: We Specialize in Flooded Basement Cleanup and Restoration!

1/12/2017 (Permalink)

This home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Albuquerque, Rio Rancho and Santa Fe basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today – (505) 891-2345

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of South Albuquerque, Rio Rancho and Sandoval County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call us Today – We’re Ready to Help (505) 891-2345

Faster to your Albuquerque, Rio Rancho or Santa Fe Water Damage Event

1/9/2017 (Permalink)

SERVPRO of South Albuquerque, Rio Rancho and Sandoval County provides 24 hour water damage restoration service in Albuquerque, Rio Rancho and Santa Fe

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Santa Barbara provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of South Albuquerque, Rio Rancho and Sandoval County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 (505) 891-2345

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of South Albuquerque, Rio Rancho and Sandoval County

SERVPRO of South Albuquerque, Rio Rancho and Sandoval County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Santa Fe 24 Hour Emergency Water Damage Service

12/22/2016 (Permalink)

SERVPRO Says Fast Water Removal Limits Water Damage

SERVPRO of Rio Rancho/Sandoval County and South Albuquerque is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – 505-891-2345

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Rio Rancho/Sandoval County and South Albuquerque has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Rio Rancho/Sandoval County and South Albuquerque

SERVPRO of Rio Rancho/Sandoval County and South Albuquerque specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC-What is Structural Drying?

7/11/2016 (Permalink)

The following has been copied directly from the IICRC website and can be located at:http://www.iicrc.org/consumers/care/structural-and-commercial-drying/

"While there are many methods for drying structural components and contents, the “in-place” drying system has been taught in the industry and used by drying contractors since the early ’80s. In those days, this method of drying components, without significant removal of furnishings or fixtures, was somewhat restricted, due to limitations imposed by extraction, evaporation and dehumidification equipment. In recent years, however, drying technology (extraction, evaporation, dehumidification), along with better understanding of psychrometry, has advanced in major ways so that in-place drying has, in some cases, become far more safe and practical."

"Why use a certified technician?

Drying Principles

7/11/2016 (Permalink)

“Structure and contents

When working within a residence, it is often the case that those who are performing the water damage restoration must work with and around the contents of the home. This includes, but is not limited to, furniture, electronics, books, and any other materials that may have been affected by the water damage. The moving around of the said contents is often referred to "contents manipulation." Water damage restoration firms often bill content manipulation on a per hour basis.

Contents may also require treatment due to the effects of water damage. This may include, but is not limited to, sterilization, sanitization, deodorization, drying, and storage of said contents. Other contents may simply be unsalvageable, or the cost of having them salvaged would exceed its current value.

Monitoring

After the water has been extracted and any non-salvageable materials have been removed, water damage professionals should place drying equipment according to industry guidelines for capacity in the affected areas. Industry standards state that drying vendors should return to the residence at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls, contents, or other affected materials. Should one area be dry and another affected area still wet, the firm will relocate or remove equipment accordingly.

Completion

Once temperature, humidity, and moisture content are deemed acceptable according to industry standards, drying equipment is removed and the drying process is complete. There are defining criteria and methods to be used for assessing water damage and establishing restoration procedures, but because of the unique circumstances of every water damage restoration project, it is impractical to issue blanket rules that apply to every situation. In extenuating circumstances, deviation from standard practices is appropriate.

Step-by-step process

Though the water seepage will stop once the source of water has been identified and plugged, the problem does not end there. It is essential to determine the appropriate water extraction method, which may range from the use of a wet-dry vac unit to more heavy duty equipment like submersible pumps. Once this has been completed, the process of drying and dehumidification should start. Oftentimes, affected surfaces and areas look dry once the water has been extracted and removed, but there remains hidden water and moisture.  This would call for the use of drying and dehumidifying equipment. As such, carpets, walls, and flooring require removal, drying, cleaning, and disinfecting."

SERVPRO of Rio Rancho and Sandoval County (505) 891-2345...Here to help! 

Home Water Damage

7/7/2016 (Permalink)

The following was copied directly from: http://www.iicrc.org/what-when-home-suffers-from-water-damage-a-74.html

"When a major storm passes close to the house, the home may suffer water damage that is difficult to repair. There are many things a family can do to begin repairing any destruction, but a certified professional will likely be needed to get rid of any serious health or structural threats. Contaminated storm surges or floods can carry pathogens and become a breeding ground for mold. If allowed to fester, these mold spores can spread throughout the building and become even more difficult to remove. In many cases,  governmental agencies could condemn the structure if the microbial threat is too great."

"The main reason why a home is sensitive to water damage is because moisture is difficult to detect once the floods recede. Standing liquids can encourage microbial growth within 24 hours and can saturate all kinds of textiles and seep through drywall. Moisture may collect behind the walls, where mold and bacteria may multiply out of sight. If a family reacts quickly enough, clothes and furniture may be saved. However, people must be careful when entering a building that has recently been flooded. Exposure to wildlife and contaminated liquids can result in serious injury."

"Before entering a home affected by water damage, make sure the electrical power is shut off. Exposed wires or plugged in devices can electrocute people, resulting in major injury or even death. Also, it’s best to move slowly through the building when re-entering it for the first time. Snakes, reptiles or rodents may be hiding under debris and could lash out and bite suddenly. To protect against wildlife and airborne contaminants, wear protective clothing from head to toe, including a vapor respirator, rubber gloves and eye protection. Also, wear thick boots that can withstand puncturing and animal bites." 

"Professional restoration services can quickly identify what items in the home are compromised by water damage. Normally, anything that is porous may need to be discarded if it has come in contact with contaminated fluids. These items, like mattresses, box springs, pillows and particle board, trap more moisture than other materials and foster the growth of microbes. A family can prepare for professional cleaning by getting rid of these items before the technicians arrive, butbe sure to properly record and itemize the items for insurance purposes prior to disposing." 

"Once professionals arrive at the building, they will be able to track down any pockets of excess moisture and remove them. Certified technicians can locate these pockets of moisture using equipment that measures the moisture in hidden pockets and behind tile and other materials that may not feel wet on the outside.  When these moisture pockets are found, the technicians will expose them to air by removing any drywall or other materials in the way. Once the location of the moisture has been determined, the professionals will begin the clean-up process that may include pressure washing the area with powerful detergents. These technicians are also able to speed up the drying process to prevent the growth of any molds or other harmful bacteria. If the professional locate mold or bacteria colonies, they will know how to identify and remove the threat using chemical or mechanical methods."

"It’s important for a family to hire professionals that are certified through a reputable organization. Technicians trained in this area know how to find compromised areas and do what it takes to restore them."

Call SERVPRO of Rio Rancho and Sandoval County (505) 891-2345.  We are ready to help!

Water Categorization

7/7/2016 (Permalink)

The following was copied directly from: https://en.wikipedia.org/wiki/Water_damage_restoration

"Water, under the IICRC's S-500 Standard and Reference Guide for Professional Water Damage Restoration, has been broken off into three categories. These categories are based upon the level of contamination present, or presumed present, in the source water.

·         Category 1 is water from a clean or sanitary source. Previously known as clear water or clean water, this descriptor has since been removed to reduce confusion. These can include water from broken clean water supply lines; clean water from toilet tank or bowl; faucets; and bottled water. Although the source may be from a clean source, category 1 water can quickly degrade into category 2 or 3 depending upon such factors as time, temperature, and contact with contaminants.

·         Category 2 is water with some level of contaminants that could cause discomfort or illness if ingested. Previously known as grey water, this descriptor has since been removed to avoid confusion. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; and dishwasher overflow. Category 2 water can quickly degrade into category 3 depending upon such factors as time, temperature, and contact with contaminants.

·         Category 3 water is grossly unsanitary, and could cause severe illness or death if ingested. Previously known as black water or blackwater, this descriptor has since been removed to avoid confusion. Sources for category 3 water include, but are not limited to, sewage; flooding from rivers or streams; wind-driven rain, water from beyond the toilet trap; water from the toilet bowl with feces; and standing water that has begun to support microbial growth.”

SERVPRO of Rio Rancho and Sandoval County (505) 891-2345...Here to help! 

Water Classifications

7/7/2016 (Permalink)

SERVPRO of Rio Rancho and Sandoval County (505) 891-2345...Here to help! 

The following was copied directly from: https://en.wikipedia.org/wiki/Water_damage_restoration

“Water damage is classified into one of the following classes:

·         Class 1 water damage (least amount of water, absorption and evaporation): Water losses that affect only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or cushion are present.

·        Class 2 water damage (large amount of water, absorption and evaporation): Water losses that affect at least an entire room or carpet and cushion(pad). Water has wicked up walls less than 24”. There is moisture remaining in structural materials (e.g., plywood, particleboard, structural wood, concrete).

·         Class 3 water damage (greatest amount of water, absorption and evaporation): Water wicked up over 24", or water may have come from overhead affecting ceilings, walls, insulation, carpet, cushion and sub-floor. The entire area are saturated.

·         Class 4 water damage (specialty drying situations): These consist of wet materials with very low permeance/porosity (hardwood, plaster, brick, concrete, stone). Typically, there are deep pockets of saturation, which requires very low specific humidity.”

FYI....next will be Water Categorization 

Water Damage - What You Need to Know

6/21/2016 (Permalink)

The IICRC (Institute of Inspection Cleaning and Restoration Certification) recently posted a short but great article about water damages and why you should call certified professionals like SERVPRO of Rio Rancho/Sandoval County to help.

http://www.iicrc.org/blog/damage-water-133.html

• We can be on site within one hour of receiving your call
• We are a Preferred Vendor to many National Insurance Companies
• We bill the insurance company directly, giving you one less thing to worry about
• Our technicians are highly trained in Water Restoration techniques
• We employ advanced inspection and extraction equipment 
• We use s500 IICRC Restoration Standards